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Thank you for your interest in our atelier! Below is information about the shipping policy that applies to our customers in Canada.


1. Order processing:

    - After placing an order, our team processes it and prepares it for shipment.

    - We try to do our best to process the order within 1-3 business days.


2. Delivery:

    - We offer free shipping on all orders within Canada.

    - Delivery time depends on location and delivery method.

    - Usually, delivery takes 5 to 10 business days after the order is processed.


3. Order tracking:

    - After the order is shipped, we send you a confirmation with a tracking number.

    - You can use this number to track your order on the delivery service website.


4. Customs and tax obligations:

    - Please note that customs and tax duties applicable to your order may be imposed by local authorities.

    - You, as the buyer, are responsible for any additional customs duties or taxes that may apply.


If you have any questions about shipping or need more information, please contact our support team. We will be happy to help you!


Thank you for choosing our atelier! Below is information about our return and exchange policy for our customers in Canada.
1. Return Policy:
    - We accept the return of goods within 30 days from the moment of receiving the order.
    - Returns are accepted only for goods that have not been worn, have no signs of use and are kept in their original packaging.
    - Certain products, such as customized or custom products, may not be eligible for returns. Please contact our support team for more information.
2. Return process:
    - Before returning an item, please contact our support team for instructions and guidance on the return process.
    - Normally, you will need to return the item at your own expense using a trackable delivery service.
3. Product exchange:
    - We accept product exchange for another size or model within availability.
    - The product can be exchanged only if there is a new product that is suitable for exchange.
4. Refund:
    - After receiving the returned product and checking it with our team, we will issue a refund to your account.
    - Please note that returns can take up to 5 business days to process after receiving the item.
If you have any questions about the return policy or need more information please contact the phone number in the Contact section.

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